Information We Collect from Users
When you register and use the kr18 platform, we collect several types of information to ensure our services function correctly and securely. The categories of information we collect are as follows:
Full name, email address, phone number, date of birth and encrypted password. This information is required to create and verify your account.
Transaction details in MYR (RM), including your chosen payment method such as DuitNow or FPX. Full card numbers are not stored on our servers.
IP address, device type, operating system, browser type and screen resolution. This data is used to optimise the user experience across different devices.
Activity records such as games played, session duration, login frequency, and transaction history. This data helps us continuously improve the platform.
How Your Information Is Used
Kr18 uses the information collected solely for purposes related to providing and improving our services. We will not use your data for unrelated purposes without your prior consent.
The primary purposes for which your information is used include:
- Identity Verification & Account Security — ensuring only the rightful account owner has access to their account.
- Financial transaction processing — accurately and securely verifying deposits and withdrawals in MYR.
- Customer support — enabling our team to provide relevant and accurate assistance whenever needed.
- Platform improvements — analysing usage patterns to improve interface design and overall user experience.
- Legal compliance — meeting all legal and regulatory obligations applicable in Malaysia, including anti-money laundering requirements.
- Service-related communications — sending account notifications, transaction confirmations, and important service updates.
Cookies & Tracking Technologies
Kr18 uses cookies and similar tracking technologies to enhance your experience on the platform. Cookies are small text files stored on your device when you visit our website.
We use three main types of cookies:
- Essential Cookies
- Required for core platform functions such as login, user sessions, and security. Cannot be disabled without affecting platform functionality.
- Performance Cookies
- Collects information on how users interact with the platform to help us identify and resolve technical issues and improve performance.
- Preference Cookies
- Saves your preferences such as language and display settings to provide a more personalised experience on future visits.
You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of the platform.
- Cookies do not store your password
- Cookie data is not sold to advertisers
- Login sessions are protected with encryption
- You can delete cookies through your browser settings
Data Storage & Security Measures
All data transmitted between your device and kr18's servers is protected by SSL/TLS encryption technology — the same security standard used by banking institutions in Malaysia. This ensures your information cannot be intercepted during transmission.
User data is stored on protected servers with strict access controls. Only specifically authorised staff can access sensitive data, and every access is logged for security audit purposes.
Active account information is retained for as long as your account remains active. Upon account closure, data is kept for the period required by Malaysian law before being securely deleted from our systems.
Kr18 does not sell or rent your personal information to third parties. Information is shared only with trusted payment processors for transaction purposes, or with law enforcement agencies when legally required.
Your Rights as a kr18 User
As a kr18 platform user, you have several important rights regarding your personal data. We respect these rights and are committed to making it easy for you to exercise them:
Right of Access
You have the right to request a copy of the personal information we hold about you. This request can be made via our customer support email and will be processed within a reasonable timeframe.
Right of Rectification
If you find that the information we hold is inaccurate or outdated, you have the right to request a correction. Certain details such as your email address can be updated directly through your account settings.
Right to Erasure
You may request the deletion of your account and personal information. However, certain data may need to be retained for a specific period to fulfil legal obligations or resolve any outstanding transactions.
For any personal data-related requests, please contact us at:
Please include your full name and registered email address in your request. We will respond within a reasonable timeframe.
Policy Updates & How to Contact Us
Changes to This Privacy Policy
Kr18 reserves the right to update or modify this privacy policy at any time. Users will be notified of any significant changes via in-platform notifications or email. The latest version of this policy is always available on our website.
We encourage you to check this page periodically. Continued use of the kr18 platform after any changes are published will be considered your acceptance of the updated privacy policy.
Contact Us for Privacy Enquiries
If you have any questions, concerns or requests regarding this privacy policy or how we handle your personal data, please contact the kr18 support team via email at [email protected].
You may also refer to FAQ page our FAQ for answers to the most common questions asked by Malaysian users about accounts and privacy.
