Our Responsible Gaming Commitment
Kr18 believes every online entertainment experience should be safe, responsible and respectful to our users. We are committed to providing an environment that helps players manage their gaming habits and ensures the fun never comes at the expense of daily life or financial wellbeing.
We provide guides, resources and self-control tools to help you spot early warning signs of potential problems and take proactive steps to avoid the risk of addiction.
Recognise the Signs of At-Risk Behaviour
- Spending increasingly more time gaming without a clear reason.
- Constantly feeling the urge to chase losses by placing more bets.
- Neglecting family, work or other responsibilities in favour of gaming.
- Using money that shouldn't be gambled, such as borrowed funds.
- Experiencing emotional distress, depression or anxiety related to gaming.
If you notice any of these signs in yourself or someone you know, we encourage you to take immediate steps to seek support.
Tips for Managing Your Play Time & Budget
Set time and spending limits before you start playing. Stay disciplined and stick to the limits you've set — even when you're on a losing streak or tempted to chase a big win.
Treat gaming as a form of entertainment and avoid seeing it as a source of income. Keep up with other activities in your daily life to maintain balance and good mental health.
Self-Control Tools at kr18
- Deposit Limit: Set daily, weekly or monthly deposit limits to help keep your spending in check.
- Break / Cooling-off: Take a break for a set period if you feel you need a fresh perspective.
- Self-exclusion: An option to exclude yourself from accessing the platform for an extended period to overcome at-risk gaming habits.
You can activate these features through your account settings or by contacting our customer support team for assistance.
Minor Protection & Healthy Life Balance
Kr18 enforces a strict policy prohibiting the participation of minors (under 18). Account registration requires valid age verification, and action will be taken against any suspicious accounts.
We encourage all users to maintain a healthy balance between entertainment and everyday responsibilities. If you or someone you know is struggling to control their gaming, seek professional help right away.
Professional support resources are available through welfare agencies, counselling services and helplines for problem gambling in Malaysia.
Additional Support & Contact Us
If you need help or would like to discuss any concerns about your gaming, the kr18 support team is ready to assist you with full confidentiality.
Reach us at [email protected] for personalised support or further information.